Refund policy

At Sweet Rack, our goal is to ensure your complete satisfaction with our delicious sweets. If for any reason you are not entirely happy with your purchase, we offer a straightforward refund policy to make the process as seamless as possible.

Refund Eligibility:

  • To be eligible for a refund, you must notify us of your intention to return the product within 7 days of receiving your order.
  • The product must be in its original packaging, unopened, and in the same condition as when you received it.

Non-Refundable Items:

  • Unfortunately, we cannot accept returns on perishable goods, such as our sweets, unless the product is faulty or damaged.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us at info@sweetrack.pk within 72 hours of receiving your order. We will work with you to arrange a replacement or refund.

Refund Process:

  1. Contact us at info@sweetrack.pk with your order number and a brief explanation of the reason for the return.
  2. Our customer support team will guide you through the return process and provide you with the necessary instructions.
  3. Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund.
  4. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds:

  • If you haven't received a refund within the expected timeframe, please check your bank account again and contact your credit card company. It may take some time for the refund to be officially posted.
  • If the issue persists, contact us at info@sweetrack.pk, and we will assist you in resolving the matter.

Return Shipping:

  • Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part (e.g., damaged or incorrect items).

Contact Information:

  • For any refund-related inquiries or concerns, please contact our customer support team at info@sweetrack.pk.

Sweet Rack reserves the right to amend this refund policy at any time. We appreciate your understanding and cooperation in adhering to these guidelines for a smooth and enjoyable shopping experience.

Thank you for choosing Sweet Rack—we look forward to serving you again soon!